Privacy Policy

This Privacy Policy explains how Taskoria Pty Ltd (ABN 37 658 760 831) ("Taskoria", "we", "our", or "us") collects, uses, stores, discloses, and otherwise processes personal information when you access or use our website, mobile applications, APIs, and related services (collectively, the "Platform").

Taskoria operates an Australia-first on-demand services marketplace that facilitates introductions and transactions between individuals or businesses seeking services ("Customers") and service providers ("Professionals").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Purpose & Scope

This Privacy Policy describes:

• What personal information we collect
• How and why we use it
• Who we share it with
• How we protect it
• Your rights and choices

This policy applies to:

• Customers
• Professionals
• Website visitors
• Job applicants
• Any individual interacting with Taskoria services

This Privacy Policy is incorporated by reference into our Terms & Conditions.

2. Regulatory Compliance

Taskoria complies with:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles (APPs)
• Applicable state and territory privacy laws

Where applicable, we also take reasonable steps to align with:

• GDPR (EU/UK users)
• Global privacy best practices

For more information, visit the Office of the Australian Information Commissioner (OAIC) website.

3. What Is Personal Information?

"Personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not.

Examples include your name, contact details, IP address, and payment details.

4. Categories of Individuals We Process Data About

We may process personal information about:

• Customers – individuals or businesses posting service requests
• Professionals – individuals or businesses offering services
• Website Users – visitors browsing our Platform
• Job Applicants – individuals applying to work with Taskoria

5. Personal Information We Collect

5.1 Information You Provide Directly

5.2 Automatically Collected Information

We automatically collect certain information when you use our Platform, including:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and interactions
• Referral URLs
• Date, time, and duration of visits

This data is primarily used for analytics, security, fraud prevention, and platform improvement.

5.3 Cookies & Similar Technologies

We use cookies, pixels, SDKs, and similar technologies to:

• Enable core functionality
• Remember preferences
• Analyse usage patterns
• Improve user experience
• Support marketing and attribution

You can manage cookies through your browser or cookie preference tools (where available). Disabling cookies may affect Platform functionality.

6. How We Use Personal Information

We process personal information for purposes including:

• Creating and managing accounts
• Matching Customers with Professionals
• Facilitating communication and transactions
• Processing payments, credits, and refunds
• Identity, licence, and credential verification
• Customer support and dispute resolution
• Improving Platform performance and features
• Analytics and business intelligence
• Marketing and promotional communications
• Fraud detection and platform security
• Legal, regulatory, and compliance obligations

We do not sell personal information.

7. Lawful Basis for Processing

We process personal information where:

• You have provided consent
• Processing is necessary to perform a contract
• We are required by law
• Processing is necessary for legitimate business interests

8. Disclosure of Personal Information

8.1 Between Platform Users

To facilitate services, we may share:

• Customer details with Professionals responding to service requests
• Professional profile details with Customers

8.2 Third-Party Service Providers

We may disclose personal information to trusted third parties that help us operate the Platform, including:

• Payment processors
• Identity verification providers
• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Email, SMS, and notification services

These providers are contractually required to protect personal information.

8.3 Legal & Business Transfers

We may disclose personal information:

• To comply with legal obligations
• To law enforcement or regulators
• To professional advisers (lawyers, auditors, accountants)
• In connection with mergers, acquisitions, or asset sales

9. International Data Transfers

Some service providers may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure adequate data protection safeguards are in place.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Secure cloud infrastructure
• Encryption in transit and at rest
• Access controls and authentication
• Monitoring and audit logging

No system is completely secure. Users are responsible for protecting their login credentials.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

When no longer required, data is securely deleted or de-identified.

12. Access & Correction

You may:

• Request access to personal information we hold
• Request correction of inaccurate or outdated information
• Update account details directly via your profile

Requests can be made using the contact details below.

13. Marketing Communications

We may send marketing communications in accordance with Australian spam laws.

You may opt out at any time via:

• Email unsubscribe links
• Account notification settings

Service-related communications may still be sent.

14. Children's Privacy

Taskoria services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

15. External Links

Our Platform may contain links to third-party websites.

We are not responsible for their privacy practices and encourage users to review their policies.

16. Complaints

If you believe we have breached your privacy, please contact us.

We will investigate and respond in accordance with the Privacy Act 1988.

If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website.

Continued use of the Platform constitutes acceptance of any changes.

18. Contact Us

Privacy Officer – Taskoria
Taskoria Pty Ltd (ABN 37 658 760 831)
📧 Email: contact@taskoria.com
🌐 Website: https://wwww.taskoria.com